Software Support Technician

We are growing our awesome team and if you feel like you can add value and help building amazing logistics solutions and have the drive to create and design innovative solutions and products, then send us your CV and a cover letter with a motivation.

The role in context

We are looking to add a passionate individual that enjoys problem-solving and assisting clients with solutions that make their operations run smoother and ensure tickets are resolved within the agreed SLA timelines.

You’ll spend time on the following:

  • Assist our partners and users with responding to tickets
  • Training partners and users to help prevent further operational support tickets
  • Assist the developers with technical support and testing
  • Meet agreed SLAs with regards to response and overall resolution times
  • Identify common issues and propose solutions to proactively prevent further occurrences
  • Design alerts and reporting to assist with future ticketing and to create proactive solutions

Here’s what we’re looking for

  • Technical/help-desk support
  • Good communication skills, both written and vocal
  • Ticketing systems like Jira, Freshdesk or similar
  • SQL experience for investigations
  • Hardware support and troubleshooting (Microsoft Windows based)
  • Logistics and supply chain knowledge

The ideal candidate will be someone that:

  • Is self-motivated
  • Has an attention to detail
  • Can work under-pressure
  • Enjoys problem-solving
  • Enjoys learning
  • Has a passion for technology
  • Good investigation skills
  • Logical thinker
  • Good interpersonal skills
  • Has the ability to exercise patience

Bonus points if …

  • you have experience with the AdOr Warehouse Management System
  • experience in logistics would be great


  • Durbanville, Cape Town. (This position is not remote based)

Please note: If you do not get a response within 10 working days, please consider the application unsuccessful.