AdOr Warehouse Management System Cuts Lead time and improves Accuracy

The benefits have been incredible. Store lead times are down by up to 50% while picking per store is down from an average of 5.5 hours to less than an hour.
Picking accuracy, in turn, has increased by 45%
food lovers
Willem van Wyk
Director of Supply Chain Management and IT at Food Lovers Market

Improved stock availability and visibility are two of the biggest benefits that Food Lover’s Market has seen since implementing ADOR Warehouse Management Software (WMS)

Keeping consumers happy is not easy.

In a world where few are willing to wait, retailers are under pressure to deliver goods faster and more efficiently than ever before. Amidst growing consumer demand, supply chains are being pushed to the absolute limit to ensure they can operate not only faster and more reliably, but also more cost-effectively.

0 %
Store lead times
are down
0 %
Picking accuracy increased

Food Lovers Market does have an existing enterprise resource planning (ERP) system but the flow of goods was not optimized from the distribution centre (DC) to the various stores and back. 

Food Lovers Market required improved stock management and stock visibility model that would bring integration and optimization to the warehouse, ultimately allowing for better stock prediction, management, and flow.

Operating in a fiercely competitive environment, Food Lovers Market opted to use Forte Warehouse Solutions as the third-party project manager for ADOR WMS in regards to the implementation of the WMS, as they act as the bridge between our clients’ expectations and the software development team.

Several challenges were identified at the start of the project that had already kicked off in 2015. First and foremost was the hardware and infrastructure that needed to be addressed. It is essential that a DC can cater to the functionality of the equipment ADOR functions on.

At the same time, one must not lose sight that such implementation brings about big changes for any organization and its employees. Therefore, managing that process is integral to the success of it all. Forte assisted to ensure that everyone across the warehouse understood the plan and process, and that management changes took place from a user level. This all had to be done without impacting the trade environment at all – meaning there was no shutdown of the existing system while the new one was being introduced. It had to be done without interruption of operations.

We provided and ensured the development experience was exceptional, including vast background work to deliver the best results for Food Lovers. Thorough user acceptance testing and dry-runs were done before the first DC was moved onto the WMS in 2018.

Food Lovers Market runs a combination of departments in each DC and the requirement was that all the divisions would operate ADOR to cater to the specific requirements within each department.

The system had to be adjusted for such scenarios as well as the various critical requirements within each department. Most of the success was in the adaptability of ADOR and how extremely relevant and workable the system is on the ground level.

Thanks to the process knowledge and dedicated teams, Food Lovers Market was able to develop and test the software several times before implementation, leading to fewer bugs and a more effective process all around.

At present three of the Food Lovers Market’s distribution centres, Cape Town, Johannesburg, and Durban, are live and operating on ADOR; while it is currently in the process of being implemented in other cities (and possibly countries) are set to follow – as at mid-2019.

Warehouse Management Solutions Provided By Forte In Partnership With Ador

Forte Warehouse Solutions focuses on the implementation and support of ADOR Systems, relevant to the warehouse environment of each project.

Information supplied by Forte Warehouse Solutions. We endeavours to ensure that the information in this document is correct and fairly stated, however ADOR will not be liable for any errors or omissions. Published information may not be up to date, and it is important to confirm current info within this case study with Forte.

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